Information We Collect
- Identifiers & Contact Information: name, email, phone, address, funeral home details, family email.
- Order & Service Data: scheduling details, chain-of-custody, certificate/media preferences.
- Payment Information: processed by a PCI-DSS–compliant third-party processor; Cremation Air LLC does not store full card numbers.
- Technical Data: IP address, browser/device type, pages visited, cookies/analytics data.
How We Use Your Information
- Fulfill orders, schedule flights, provide certificates/media, and support Clients.
- Maintain chain-of-custody records and legal compliance.
- Improve the Site and prevent fraud or abuse.
- Send operational updates and, with consent, marketing communications (opt-out available).
Sharing of Information
We do not sell or rent personal information. We may share data only with:
- Vendors/Processors (payment, shipping, IT services) as necessary.
- Legal/Compliance purposes (lawful requests, rights protection).
We DO NOT sell personal information
Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. Please educate yourself on their privacy policies when entering their sites.
Cookies & Analytics
We use cookies/analytics to understand site usage and improve performance. You can control cookies via your browser settings.
Data Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data. Payment processing is performed by third parties that attest to PCI DSS compliance.
Data Retention
We retain information as needed for operations, legal obligations, and dispute resolution, then securely delete or anonymize it.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict use of your data. Please contact us to exercise these rights.
Children’s Policy
Our Site and Services are not directed to children under the age of 18, and we do not knowingly collect personal information from them. If we discover we have collected information from a child without parental consent, all information will be deleted immediately.
Changes to This Policy
We may update this Policy. The updated version will be identified by the “Last updated” date. Your continued use of the Site implies your acceptance of changes.
Contact Information
If you have any questions about our policies or how we handle your information, please contact:
Cremation Air LLC
c/o ASD Inc.
PO Box 228
Media, PA 19063
Phone: 888-970-7400